Troubleshooting

If you need help resolving an issue you can send your questions and issues to  aadssupport@cornell.edu .  But first please do the following...

• Check the FAQ to see if a solution to your problem can be found there.
• Turn up logging and check the logs for errors.
• Apache: loglevel debug
• IIS: CUWAdebugLevel prolific
• If you still can't resolve the issue, send us a description of the issue along with a zipped or gzipped collection of the following files...
• Apache
• all of your configuration files
• error_log file
• IIS
• all of your configuration files
• cuwebauth.log file
• Be sure to include along with your description of the problem...
• The operating system that you're using
• The Web server version being used
• The version of CUWebAuth that you're using